You can contact Trading Standards via the Citizen Advice Consumer Helpline on 0345 404 05 06
Click here for Trading Standards Poster c/o Birmingham City Council
While many Hajj travel operators provide a good service, there is an element which is disorganised, non-professional and in some cases fraudulent. If you have been a victim of fraud - it is essential to report Hajj fraud to the Police. For all other instances where the service has been less than expected, it is worth noting the following:
If you are unhappy with your trip
If , having paid, but prior to departing you are unable to contact the travel operator or the company simply appear to have disappeared with your money then immediately contact TradingStandards or the Police /Action Fraud as appropriate.
If the travel operator does not resolve any problems you have experienced and you fell you were misled contact Trading Standards immediately on your return. The tour operator may try and dissuade you from making a complaint to the authorities , do not let them put you off exerting your rights…’Do not suffer in silence’
You can contact Trading Standards via the Citizen Advice Consumer Helpline on 0345 404 05 06or email firstname.lastname@example.org
You can contact Action Fraud on 0300 123 2040 - click here for Hajj Fraud